It is very important for us that you read the following Privacy Policy in order to be informed about the processing of your personal data and your rights on the website

1. General information

Đakovačka vina d.d. uses procedures and technology that best ensure your privacy. This Privacy Policy (hereinafter: the Policy) describes which of your personal data we collect, how we process it, for what purpose, as well as your rights related to your personal data. This Privacy Policy (hereinafter: the Policy) describes which of your personal data we collect, how we process it, for what purpose, as well as your rights related to your personal data.

We respect your privacy and process personal data fairly and legally, exclusively on the basis of valid legal grounds, i.e. in accordance with your consent for processing.

Data controller : Đakovačka vina d.d., Biskupa Antuna Mandića 71, Mandićevac, 31418 Drenje,

2. Method and purpose of personal data processing

How and what personal data do we collect?

Đakovačka vina d.d. depending on the legal basis, processes personal data such as: name and surname, e-mail address, telephone number, delivery address, IP address, data about the device with which you accessed our website.

When you access our website, we collect and process certain data that you have automatically sent to us so that your browser can display our website and so that you can use it. This information is collected automatically every time you access our website and saved as records on a server located in the cloud of the AWS Cloud platform. This data does not refer to you, but to your computer system and the computer with which you access it (these are the IP address, which is also considered personal data, the date and time of page access, the URL from which consent was submitted, anonymous, random and encrypted key value, user consent state…).

We collect and process your personal data based on the legal bases and purposes listed below:

  • Consent

It is applied in cases where you approve (give consent) that we process your personal data for the intended purposes:

  • when you approve that we and our partners (Cookiebot, Facebook, Google Analytics, You Tube, MailerLite) place and subsequently read cookies and other similar technologies on your device for the purpose of:

– more functional access to our website (functional cookies)

– providing relevant marketing content (marketing cookies)

– statistical data collection (analytical/statistical cookies)

– embedding and enabling plugins for social links (so-called “social plugin”) on our websites that enable you to access, connect and flow your personal data with websites from Facebook, Instagram

  • when you like our Facebook and Instagram page or when you enter your comments or send us messages in order to communicate with us (we collect data that you have made available to us when communicating with us)
  • when you enter your additional personal data in order to provide you with a better product delivery service (product delivery address, phone number)
  • when you communicate with us via e-mail to submit and receive a response to your complaint
  • when you enter your personal data so that we can send you newsletters about our products and services

You are not obliged to provide your personal data according to the above-mentioned legal basis, but in case you do not allow us to process your personal data, we will not always be able to provide you with access and/or equally high-quality content of our website and/or provide you with a certain benefit.

  • Fulfillment of the contract

It is applied in cases where you provide us with your personal data necessary for taking actions before or during the conclusion and fulfillment of the contract, i.e. for the sale and delivery of our product:

  1. when you sign up to participate in a prize game/competition and enter your personal data (name and surname, e-mail, phone number, address), we process your data exclusively for the purpose of realizing the prize game/competition.

If necessary, we will ask for additional information, which will be defined by the rules of the prize game/competition. We will delete the collected data after 120 days have passed since the announcement of the winner.

  • Legitimate interest of society

It is applied in cases of:

  1. when we process your personal data in order to achieve our legitimate interests, e.g. (improving our website, improving our products, preventing fraud, securing our tools/instruments/devices/systems)
  2. in order to provide general marketing content

If you do not want to allow us to process your personal data on this basis, we suggest that you do not use our website.

  • In order to comply with the company’s legal obligations

It applies when we process your personal data to fulfill our legal obligations or requirements:

  1. receiving and responding to your complaints, and executing product complaints based on your complaint
  2. maintaining and keeping records of consumer complaints

In accordance with the applicable legal regulations, we are obliged to process your personal data for the stated purposes.


You must be of legal age to use our site. If you are under the age of 16, you should not provide any personal information on the website without the permission of your parent or guardian. We will never knowingly collect personal information from minors, or in any way use or disclose the information to a third party without permission.

  1. Sharing of your personal information

Privacy protection is important to us, so we will never share your personal data with third parties except for the purposes described in these Rules. We will always inform you about the sharing and transfer of data. We share your personal data with persons we trust, who will perform certain processing of your personal data on our behalf (further: “Data Processors”), using secure IT systems. Data Processors have their own Privacy Policy, which is in line with the applicable legal regulations on data protection.

When we act in this way, the data is transferred to servers located in the EU or in a country that provides an adequate level of protection in accordance with EU legislation.

Categories of Data Processors are:

  1. Cookiebot application – collects and records the consent of users of the website, regarding the use of only selected cookies (Necessary, Functional, Statistical, Marketing), or for the use of all cookies (Enable all cookies)
  2. website maintenance and IT services (Schwarz Studio, a business for intellectual services.)
  3. providers of the so-called Cloud service (AWS)
  4. marketing partners who provide respondents with marketing content on our behalf or help us process marketing content, e.g. Google, Facebook, You Tube

We may transfer and/or disclose your personal data to third parties who in certain cases also act as data controllers, e.g.:

  1. when you give us permission through cookies to install and enable plugins for social networks (the so-called “social plugin”) on our Internet pages, which enable you to access, connect and flow your personal data with websites from Facebook and Instagram. For more about how they take care of your data, see:



  1. when it is necessary to fulfill some legal obligation, to fulfill legal obligations towards public bodies or to fulfill the orders of public bodies (FINA, tax administration, courts, police…)
  2. social networks and other websites in cases where you access our websites through them or when you access their websites through our websites.
  3. Information security

When Đakovočka vina d.d. collects information about you, we ensure that your personal data is protected from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data that is transmitted, stored or otherwise processed.

Đakovačka vina d.d. implements security measures to protect the personal information you share with us, including physical, electronic and procedural measures.

The collected data is in electronic form and protected by an SSL certificate that encrypts the data and thus ensures that communication between the Customer’s or User’s computer and takes place using a secure protocol.

  1. Storage and preservation of your personal data

We store your personal data for the time necessary to fulfill the purpose for which the personal data were collected, to fulfill our legal obligations or to protect our legitimate interests and rights. The length of storage of your personal data depends, among other things, on:

  • of our legal obligations with that personal data
  • fulfillment of our contractual obligations to you
  • withdrawal of your consent
  • Your specific request regarding your personal data
  • our legitimate interests
  • our defense of any legal claim or realization of any of our claims

We keep all your objections and claims in accordance with the Consumer Protection Act for 12 months from the date of receipt of the objection or claim. If a lawsuit is initiated, we will keep your personal data until the final conclusion of that legal process.

After the expiration of the storage period for your personal data, we will delete it.

  1. Transfer of personal data to third countries

We may share your personal data with third parties located outside the European Economic Area, however, all transfers of personal data are carried out in accordance with EU GDPR personal data protection standards

  1. Cookies

This website uses cookies. A cookie is a small text file that a website server saves on your hard drive, they cannot be used to run programs or introduce viruses to your computer.

We use cookies to keep our website reliable and safe to use. Necessary cookies are always active in order for our website to function properly. With your permission, we will use optional cookies to provide you with social network features, display personalized content and ads, and to analyze how you use our website. Please note that if you choose to decline certain categories of cookies, some parts of our website may not work properly. You can find out more about cookies at the link: Cookie Policy

  1. Right to information and freedom of choice

You can request information about the processing of your personal data from us at any time:

  1. The right to access data relating to you

You have the right to ask us which of your personal data we use, for what purpose we process them, how long we keep them, and what all our rights are regarding the processing of your personal data. You have the right to access and receive a written report on your personal data.

  1. The right to correct your personal data

You have the right to correct your personal data if it is incorrect or incomplete.

  1. Right to erasure

In certain cases, you have the right to delete your personal data. We may delete your personal data if we have no legal or legitimate grounds for retaining and/or further processing your personal data.

  1. The right to restriction of processing

In the case of processing restrictions, we will limit the purposes for which they are processed, e.g.

– when you dispute the accuracy of your personal data, we will limit the processing for the period necessary to verify the accuracy

– when the processing is illegal, and you object to the deletion of your personal data, and instead request a restriction of their use

  1. Right to portability

You have the right to request the transfer of data to another Data processor. This applies only to personal data entered by you, where the processing is based on a contract or your consent, and the processing is carried out by automated means.

  1. The right to object to processing

You have the right to object to the processing of your personal data based on our legitimate interest, and to receive an answer if our legitimate reasons exceed your reasons on which you base your objection.

  1. Withdraw consent for data processing at any time

You can revoke any consent with which you have approved the use of your personal data for a specific purpose at any time as easily as you gave it.

  1. Personal data protection officer Nenad Težak, dipl.inf.

tel: +385 42 208 260


  1. Data controller manager

Requests, complaints or inquiries related to the processing and protection of personal data can be sent to the address:

Đakovačka vina d.d.
Biskupa Antuna Mandića 71, Mandićevac
HR – 31 418 Drenje
tel. 031 837-200

In accordance with the applicable legal regulations, every request/inquiry will be resolved as soon as possible, and no later than within 30 days of receipt. You can download the application form here:

Respondent’s request

  1. The right to submit a complaint to the competent authority

If you believe that any of your rights have been violated, you can submit a complaint to the Personal Data Protection Agency (AZOP):

Fra Grge Martića 14
HR – 10000 Zagreb
Telefon: +385 1 4609-000
Fax: +385 1 4609-099

11. Announcement of changes

The Rules may be amended or supplemented at any time and without prior notice, and we will notify you of any changes to these Rules on this page.

These Rules were last modified on November 16, 2023. .